Frequently asked questions
What guests ask us most often before booking.
When can we arrive and when do we have to leave?
Arrival is possible from 3 pm, and departure is by 10 am.
What is included in the price?
Bed linen, towels and the final cleaning are included, Wi-Fi is free, and a parking space is available on the property. There is a covered bicycle store with a charging point. We provide a high chair and a cot on request.
Does our toddler count as a guest?
Toddlers in a travel cot do not count. A guest is anyone who needs their own bed.
How is the price made up?
The first night includes the final cleaning. Each additional night is charged at a lower rate, so the longer you stay, the less each night costs.
How does payment work?
At the moment we only accept enquiries through this website. We will agree with you how to pay before the booking is confirmed.
What applies if we have to cancel?
Up to 30 days before arrival, free of charge, and we refund any amounts you have already paid in full. After that, 90% of the total price excluding resort tax. The charge is rounded to whole euros. Anything you have already paid beyond that, we refund. If you do not arrive, or arrive late, we will try at once to re-let the apartment. If we succeed, the cancellation charge no longer applies. You may also name a replacement guest yourself. We recommend travel cancellation insurance.
May we bring our pet?
Unfortunately, pets are not allowed in Grömitz. Up to 2 pets are welcome in the Countryside Apartment in Riepsdorf. We charge €15 per pet per night.
Is a resort tax (Kurtaxe) charged?
A resort tax is charged in Grömitz. It is shown separately when you book and depends on the number of people and nights. No resort tax is charged in Riepsdorf.
Is your question missing? Write to us.